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FAQs

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MATERIALS

All of the products are made from beautifully soft & tactile Italian leather, which is painted by hand.

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The Earrings are made from the hand painted Italian leather offcuts and have Wool Felt on the back with Sterling Silver fittings.

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GIFTING - CAN I SEND AN ORDER DIRECT?

Yes absolutely! All items come wrapped in standard gift wrap (Jewellery - organza bags & Leather goods - tissue with a branded sticker). You can also upgrade to a gift box on some Jewellery items where it isn't included to make them that little bit extra special. Oh and you can add a gift note too! Simply write your message at the check out and I will handwrite it for you.

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CUSTOM ORDERS

Can't see what you're looking for? No problem! I can make something to suit you and your budget just get in touch via the contact page or send an email to jemmamarston@virginmedia.com

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MAILING LIST

The mailing list is used to inform subscribers of new products, offers and upcoming events. If you choose to sign up to the mailing list this will be the only purpose that your information is used for.

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Your information will be securely held and if at any point you would like to be removed from this list simply send an email to jemmamarston@virginmedia.com with your information & the subject 'Remove from mailing list'. Alternatively, you can go to the bottom of any newsletter you have received from me & click 'unsubscribe'.

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ORDER INFORMATION

Any information provided when you place an order including your name, address & email address will only be used if I need to contact you regarding your order.

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This information will be stored securely & will not be shared with any third parties.

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RETURNS

Please not that I will be unable to offer refunds or exchanges on Jewellery items for hygiene reasons unless they are faulty. I am also unable to offer refunds or exchanges on Leather Decorations or custom orders that have been made to order.

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However, I can accept refunds & exchanges on Leather Pouches & Keyrings. To arrange this:

- Please contact me within 14 days of delivery.

-Please return items back within 30 days of delivery.

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If items do need to be returned it is the customers responsibility to pay the correct postage cost & to ensure the item is returned in a good condition.

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I am unable to cancel orders after 24 hours as they will already be in production. But please do not hesitate to  contact me if you have any queries regarding your order.

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