FAQS

Caring for your purchases

For leather purchases:

Jewellery - We would advise not to sleep, shower or exercise wearing your jewellery as the are made from fabric. We would recommend storing your jewellery in the packaging it arrived in (box or bag) to reduce the risk of damage. If you do need to clean use a very lightly dampened cloth and gently wipe. 

Accessories (including pouches & keyrings) - If you do need to clean use a very lightly dampened cloth and gently wipe. 

For embroidery hoops - 

These are display pieces. If you do need to remove dust we would advise gently using a lint roller to remove any dust particles and wipe the rim of the wooden hoop with a soft cloth

Are the earrings suitable for sensitive ears?

All the earrings are made from sterling silver fittings making them suitable for sensitive ears. If you require an alternative please do not hesitate to get in touch. 

Refunds & Exchange Details

Please note we will be unable to offer refunds or exchanges on jewellery due to hygiene reasons & also on embroidery hoops as these are made to order.

 

However, we happily accept refunds & exchanges on pouches & keyrings. To arrange this: 

- Please contact us within 14 days of delivery

- Please ship items back to us within 30 days of delivery. 

We are unable to cancel orders after 24 hours but do not hesitate to contact us if you have any issues regarding your order. 

 

If items do need to be returned it is the customers responsibility to pay the correct postage costs.

 

If an item is returned not in its original condition the customer is responsible to pay any costs. 

 

Mailing List

The mailing list is used to inform subscribers of new work, special offers and upcoming events. If you choose to sign up to the mailing list this will be the only purpose that your information is used for.

 

Your information will be securely held and if at any point you would like to be removed from this list simply send an email to jemmamarston@virginmedia.com with your information and the subject as 'Remove from mailing list'.

 

Within 30 days your information will be removed from the system. 

 

Order Information

Any information provided when you place an order including your name, address and email address will only be used if I need to contact you in regards to your order.

 

This information will be stored securely and will not be shared with any third parties. 

Subscribe to our mailing list
To receive offers, updates & 10% off your first order

© 2020 by Jemma Marston

  • Wix Facebook page
  • Instagram Classic